The initiative aims to facilitate the movement of essential relief supplies by registered non-governmental organisations (NGOs) and recognised relief agencies working to support flood-affected communities.

Eligible consignments may include relief materials such as food and dry rations, drinking water, medicines, hygiene and sanitation kits, clothing, blankets, tarpaulins, and other essential humanitarian supplies, subject to applicable regulatory requirements and Air India Express' verification, acceptance, and carriage policies.

The waiver will be available on Air India Express flights to Guwahati from Delhi, Bengaluru and Kolkata, enabling relief organisations to transport humanitarian supplies into Assam through the airline's network. Air India Express currently operates six daily flights from Delhi, three daily flights from Bengaluru and two daily flights from Kolkata to Guwahati, providing multiple daily options for the movement of relief cargo.

Registered NGOs and recognised relief organisations wishing to dispatch relief material may email the airline at relief@airindiaexpress.com or call +91 7982118680, along with details of their organisation and cargo requirements. The airline's Cargo team will coordinate shipment acceptance, documentation, packaging guidelines and flight allocation, subject to operational feasibility and available capacity.