The winners were based on airline reviews submitted on TripAdvisor flights from February 2016 to February 2017. 

TripAdvisor – the world’s largest travel site, provides valuable information and reviews that are used by millions of travellers worldwide while planning their itineraries and choosing between destinations and accommodations. Its multi-category annual Travellers’ Choice awards are highly regarded as signature across the travel and trade industry.

The website this year has introduced the airline category in these awards for the very first time and the winners were judged using an algorithm that considers the quantity and quality of airline reviews and ratings submitted by travellers worldwide over a 12-month period.

The Travellers’ Choice award winners are recognized for their outstanding service, quality and value proposition offered to their guests.

Commenting on the award Jayaraj Shanmugam, Chief Commercial Officer, Jet Airways, said, “We are extremely pleased to have won “India’s Best Airline” award in TripAdvisor’s Travellers’ Choice® awards” for 2017. The recognition is a testimony of Jet Airways’ Guest First service philosophy to provide guests with the joy of flying via greater connectivity, choice, convenience and comfort. What makes this recognition extra special is that it is based entirely on guest experience and feedback and validates our efforts to heighten our brand experience. We will continue to work harder to set new product and services benchmarks to delight all those who fly with us.”

Nikhil Ganju, Country Manager, TripAdvisor India, said, “After the launch of TripAdvisor airline reviews last year, we are very excited to announce the inaugural Travellers' Choice® Awards for Airlines. The airline industry in India is at an interesting juncture with increasing number of Indian travellers taking to flying and newer airlines foraying into the market. We are confident that these awards will not only help the Indian travellers make more informed air travel decisions but also make the airlines more cognizant of the higher standards of services expected from them.”