NITN | @notintownlive | 11 Aug 2025, 09:21 am
Photo: Wikimedia Commons
A consumer forum in Delhi has slapped a compensation charge of Rs. 1.5 lakh on Indigo Airlines after a woman was given an unsanitary and stained seat, which led her to distress, suffering, and mental anguish, media reports said.
The New Delhi District Consumer Disputes Redressal Commission, comprising President Poonam Chaudhry and members Bariq Ahmed and Shekhar Chandra, addressed a complaint from Pinki, who claimed she was given an "unhygienic, dirty, and stained" seat during a flight from Baku to New Delhi on January 2, 2023.
"As regards the discomfort and pain, mental agony suffered by her, we are of the view that she must be compensated. We accordingly direct the opposite party to pay Rs 1.5 lakh as compensation for mental agony, physical pain and harassment to her," the forum added.
The forum also directed payment of Rs 25,000 as litigation expenses.
In its order, the forum noted that the airline had not provided the Situation Data Display (SDD) report, a component of its internal operational records as per standard aviation procedures.
"There is no reference to this report in the written statement or in the evidence filed by the opposite party. The SDD is a crucial document used for flight operation monitoring and to record passenger-related incidents. The absence of this document significantly weakens the opposite party's defence."
- Navi Mumbai Airport to support safe landings in adverse weather and low visibility
- Mumbai's newest attraction is its 5-km sea promenade along Coastal Road
- Newly launched booking site QuietHotelRooms.com helps travellers sleep better
- Air Canada to begin operations after flight attendants decide to end strike
- Kolkata gets its first direct Metro to airport; PM Modi set to open 3 game changing routes on Aug 22
- Air Canada flights remain grounded as striking union defies order to resume work
- Uber introduces Intercity Motorhomes as it expands to 3,000 routes in India
- High Commission issues advisory for Indians travelling to Malaysia
- Grand Egyptian Museum to open its doors on Nov1
- Aadhaar OTP now mandatory for online Tatkal train bookings
Akasa Air has announced the addition of Kozhikode (Calicut) as its 30th destination and 24th domestic stop.
Air New Zealand has announced plans to host a live inflight concert, ‘SYNTHONY in the Sky’, on Dec 4 aboard Flight NZ1331 from Auckland to Sydney.
Qatar Airways will move its New York operations to The New Terminal One at John F. Kennedy International Airport (JFK) in 2026. As part of the relocation, the airline plans to open a 15,000-square-foot lounge, its first dedicated facility in both New York City and the United States.