NITN | @notintownlive | 11 Aug 2025, 09:21 am
Photo: Wikimedia Commons
A consumer forum in Delhi has slapped a compensation charge of Rs. 1.5 lakh on Indigo Airlines after a woman was given an unsanitary and stained seat, which led her to distress, suffering, and mental anguish, media reports said.
The New Delhi District Consumer Disputes Redressal Commission, comprising President Poonam Chaudhry and members Bariq Ahmed and Shekhar Chandra, addressed a complaint from Pinki, who claimed she was given an "unhygienic, dirty, and stained" seat during a flight from Baku to New Delhi on January 2, 2023.
"As regards the discomfort and pain, mental agony suffered by her, we are of the view that she must be compensated. We accordingly direct the opposite party to pay Rs 1.5 lakh as compensation for mental agony, physical pain and harassment to her," the forum added.
The forum also directed payment of Rs 25,000 as litigation expenses.
In its order, the forum noted that the airline had not provided the Situation Data Display (SDD) report, a component of its internal operational records as per standard aviation procedures.
"There is no reference to this report in the written statement or in the evidence filed by the opposite party. The SDD is a crucial document used for flight operation monitoring and to record passenger-related incidents. The absence of this document significantly weakens the opposite party's defence."
- South Africa Goes Visa-Free for Indians, But There’s a Catch
- From War Risks to Medical Bills: Why Indian Travellers Need Better Travel Insurance
- Beyond Books – A College Street Heritage Walk to Trace Kolkata’s Literary and Academic Legacy
- Rare Pahari Art from India’s Himalayas Finds a Home at Smithsonian Museum
- Dubai Unveils Its First Fully Private Beach for Women
- Banksy’s Latest Work Pops Up in London, Sparks Midnight Buzz
- Jalandhar Hosts EgyptAir Roadshow Celebrating Travel, Trade and Cultural Ties
- Indian Travellers Can Now Transit Through France Without a Visa
- Heading to the FIFA World Cup 2026? Why Kissimmee Makes a Smart Stay in Florida
- Phones banned! Kedarnath Temple says no to mobiles as Char Dham Yatra begins
Akasa Air is set to begin operations from Noida International Airport, with direct daily flights to Bengaluru and Navi Mumbai from June 16, 2026, the airline said.
IndiGo has launched its ‘Great Connections Fest’, offering discounted fares on connecting flights across its domestic and international network for a limited booking period.
Air India, the Tata Group-owned airline major, has announced the launch of Cloud Chasers, a comprehensive new programme aimed at enhancing the travel experience for families and young flyers.